When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items, the shipping options you choose and your geographical location. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Average shipping times range from 5-10 business days within Canada.
For cross-border shipments we do not guarantee your package(s) will arrive at their destination within the time specified on the shipping option you have selected, as these shipments are subject to customs clearance processes by the destination country.
Note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Consumer Return Policy:
You may return your unopened or lightly used purchase to your retailer’s location, for a full refund of the purchase price, within 10 days of your purchase date. The original purchase receipt must accompany the returned products. For online purchases from Arbor’s website, please contact us at firstname.lastname@example.org within 10 days of receipt to get a Return Authorization Number (RAN) before returning the product. The customer is responsible for the return shipping costs.
Retailer Return Policy
You may return new, unopened items within 10 days of delivery for a refund. The client is responsible for the return shipping cost. Items received incorrectly or defective items must be reported to Arbor within 24 hours of receiving the goods. If the return is a result of our error, Arbor will pay for the return shipping costs. If you need to return an item, please call customer service at 1-800-676-1424 or via email to email@example.com, we will reply with the return details. Do not ship items without receiving a Return Authorization Number (RAN) from Arbor. Items shipped without a RAN will be declined and returned to the sender.
You should expect to receive your refund within four weeks of giving your package to the return shipper. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).